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Terms and Conditions
Golden Lion online casino – The Gaming Contract (Account Terms and Conditions)
These Terms and Conditions apply to you, and are binding upon you, if you Participate at www.goldenlion.im
By Participating, you agree that you have read and understood these Terms and Conditions and you acknowledge that these Terms and Conditions shall apply to you. Mentioned below are the GoldenLion’s terms. Read them closely to ensure that you completely understand the conditions and are ready to abide by them. Consulting the Website and/or the Help file once every three months is strongly suggested. Terms and conditions pertaining to any offer are subject to future modifications. It is the player's sole responsibility to regularly look out for alterations and updates.

If you do not agree to any of these Terms and Conditions, you should immediately stop using the Software and remove the Software from your computer / laptop / mobile device.

By clicking “REGISTER” as final part of registration process you are bound by these Terms and Conditions, our Privacy Policy, promotion - or competition - or specific terms and conditions, and other rules and policies relevant to your Participation and in each case as such may be notified to you and updated from time to time (all such rules and policies collectively referred to hereinafter as the “Rules”).
You are bound by the Rules in any event if you use the Service or the Software, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us.
We use the most innovative and peerless methods to maintain and secure clients’ sensitive and personal data, thereby ensuring player protection. These include transmission of sensitive details to and from the client application, encryption of the user name and password information, and transfer of data from our servers.


1. INTRODUCTION: KEY DEFINITIONS

“Golden Lion Online Casino” means the brand and all products and services, offered “Online” (accessed via PC, laptop, mobile and tablet) via www.goldenlion.im
“Customer/s”, “Player/s” mean(s) a Registered Client in www.goldenlion.im;
“Games” means any and all games offered by GoldenLion Online Casino;
“Service” means any availability to, and provision of, the Software that enables you to play games or use the Software in any manner whatsoever;
“Software” means any software owned by or licensed to us in order for you to play, or any downloadable/flash/mobile game versions of the software offered by GoldenLion Online Casino;
“We/Us/Our” means GoldenLion Online Casino and its managing company, together with (where context permits) its holding companies and associated companies;
“Website” means www.goldenlion.im;

1.1. About GoldenLion Online Casino

GoldenLion Casino is licensed and regulated in Curacao, Netherlands Antilles under the relevant laws of the Gaming Ordinance for the purposes of operating and offering internet gambling services.

2. PLAYER DESCRIPTION AND SECURITIES AT GOLDENLION ONLINE CASINO

2.1. Player may only participate at GoldenLion Online Casino if s/he is of legal age.
2.2. PLAYERS MAY NOT PARTICIPATE IF THEIR JURISDICTION IS: ISRAEL, UKRAINE, BELARUS and CANADA. BETS PLACED FROM THESE JURISDICTIONS WILL BE VOIDED AND ANY DEPOSITS OR BETS MADE BY PERSONS WHO ARE DOMICILED OR RESIDE IN SUCH JURISDICTIONS WILL BE REFUNDED.
2.3. Players from certain countries will not be able to make use of free chips provided by the casino. Namely, from the following countries: Poland and Azerbaijan.
2.4. A complete understanding of the steps associated with Internet gambling through the use of this software application/ mobile application or website, and rules of the game is vital. Therefore, player accepts that Participation at GoldenLion Online Casino is at one’s sole option, discretion and risk. Furthermore, players agree that Participation at GoldenLion Online Casino is for own personal entertainment and non-professional use.
2.5. Username and password are considered to be confidential information. Being the sole responsibility of the player, the one is required to keep the same in private custody. The player is not allowed to pass their account info to any third party, including but not limited to any minor.
2.6. Acceptance of the fact that the casino reserves the right to limit and/or refuse wagers by the player is a must. Casino also retains the right to deny any game bonus for reasons including, but not confined to, player's calumny. In case of abuse, the player's membership shall be terminated, and he/she will be disallowed to use the casino in the future.
2.7. Only legitimate and correct player details placed upon the registration shall be accepted.
2.8. The casino reserves the right to review/check logs and transaction records at any time, for any reason whatsoever. If, upon such review, it appears that players are participating in strategies that the casino, in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion.
2.9. By downloading the casino's software or signing up for any offer(s), player agrees to the receipt of occasional promotional e-mails from us & our affiliated programs.

PERSONS IN BREACH OF SECTION 2 OR OTHERWISE IN BREACH OF THESE TERMS WILL NOT BE ENTITLED TO COLLECT ANY WINNINGS. FURTHERMORE, ANY PERSON WHO IS KNOWINGLY IN BREACH OF SECTION 2 MAY BE COMMITTING FRAUD AND MAY BE SUBJECT TO CRIMINAL PROSECUTION.

3. BONUSES TERMS AND CONDITIONS AT GOLDENLION ONLINE CASINO

3.1. No Deposit Bonuses
Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:
3.1.1. The bonus amount must be wagered a minimum of 50 times for slot games (namely, video slots, i-slots, 3-reel slots, keno, bingo and scratch cards) or card games (video poker, blackjack, keno, bingo and scratch cards) and 60 times for roulette games (American and European roulette with outside bets disabled). Player will not be allowed to place bets / stakes on games other than stated under Terms and Conditions of No Deposit Bonuses (unless otherwise stated).
3.1.2. The max withdrawal amount (unless otherwise stated) from the No Deposit Bonus is one-time the face value of the bonus, with a min of $25. No Deposit Bonuses cannot have max cashout over $100.
3.1.3. Players cannot claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids winnings to be withdrawn.
3.1.4. All No Deposit Bonuses are subject to the Wager Requirements and Maximum Withdrawal Limits listed above (unless otherwise stated).
3.1.5. Once a player has met the Wager Requirements and is able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from the balance, as the player will not be able to withdraw these funds.
3.1.6. Additional terms and conditions of the No Deposit Bonuses:
3.1.6.1. Upon requesting for the withdrawal of the winnings, the player shall place at least one deposit to verify the account in the system. The list of documents listed in p. 5 (Withdrawal Procedure at GoldenLion online casino) shall be provided prior to requesting for the withdrawal. The min amount of the withdrawal starts from $150; following up on that, the player will be required to place a deposit, equal to the difference between min withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting for the withdrawal).

3.2. Free Chips
Unless stated otherwise, all Free Chips are subject to the following terms and conditions:
3.2.1. The bonus amount must be wagered a minimum of 50 times for slot games (namely, video slots, i-slots, 3-reel slots, keno, bingo and scratch cards); 50 times for card games (video poker, blackjack, keno, bingo and scratch cards); or 60 times for roulette (American and European roulette; with outside bets disabled). The player will not be allowed to place bets / stakes on games other than stated under Terms and Conditions of the Free Chips (unless otherwise stated).
3.2.2. The max withdrawal amount (unless otherwise stated) from the Free Chip is 5 (five) times the face value of the bonus.
3.2.3. Players cannot request for multiple Free Chips consecutively. If the player has played with one Free Chip and is subsequently willing to claim another one, a real-money deposit needs to be made in the interim for the player to be eligible to claim the second Free Chip. Please note that in order to qualify for the Free Chip, there shall be at least $60 deposit (either in total or by one transaction since the last Free Chip played, unless otherwise offered by Account manager).
3.2.4. All Free Chips are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.
3.2.5. Once the player has met the Wager Requirements and is able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from the player’s playable balance, as s/he will not be able to withdraw these funds.
3.2.6. While mixing deposits and Free Chips is not allowed, GoldenLion Online Casino is aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a Free Chip, the wagering requirements and maximum allowed cashout of the mentioned bonus will still apply. Shall you observe the mentioned case, please make sure to contact Customer Support Department for further possible application of the bonuses correctly.

3.3. Match Bonusess
3.3.1. Match bonuses for slot games (video slots, i-slots, 3-reel slots, keno, bingo and scratch cards): the total playable amount (deposit + bonus) must be wagered a minimum of 40 times (unless otherwise stated). The player will not be allowed to place bets / stakes on games other than stated under Terms and Conditions of the Match bonus (unless otherwise stated).
3.3.2. Match bonuses for card games (video poker, blackjack, keno, bingo and scratch cards): the bonus amount must be wagered a minimum of 45 times (unless otherwise stated). The player will not be allowed to place bets / stakes on games other than stated under Terms and Conditions of the Match bonus (unless otherwise stated).
3.3.3. If a Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable Wagering requirements are met before requesting a withdrawal. Failure to meet the wagering requirements will result in the withdrawal request being denied.
3.3.4. Claiming of multiple bonuses: The player may not mix or combine promotions / bonuses. If multiple bonuses are mixed, the player’s casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time. Unless otherwise indicated by the casino management, the player cannot claim any Free Chips if there is a pending withdrawal in place or if the player has an existing balance.

3.4. Weekly Cashback
3.4.1. Weekly CashBack is credited Monday through Tuesday for all players with no pending withdrawals, no withdrawals over previous 7 days and a balance under $10.00.
3.4.2. Weekly CashBack is calculated on all deposits which were made over the previous 7 days.
3.4.3. CashBack bonuses have 45 times wagering requirements for slots (namely, video slots, i-slots, 3-reel slots, keno, bingo and scratch cards) or 50 times for card games (video poker, blackjack, keno, bingo and scratch cards) and 60 times for roulette (American and European roulette, with outside bets disabled) and exclude play on other games (unless otherwise stated).
3.4.4. Amount of Weekly CashBack depends on the player class and is calculated accordingly. To find out more, please speak with your VIP host.
3.4.5. Unless otherwise stated, CashBack bonuses come with no max cashout.

3.5. Comp Points
3.5.1. Comp points are accrued while playing certain games at the casino.
3.5.2. 1000 Comp Points may be converted into the real value money of $1.
3.5.3. There is neither wagering attached nor max cashout to the comp points once claimed.
3.5.4. Match bonuses cannot be claimed on top of the comp points redeemed as both are recognized as different types of bonuses.

3.6. Additional Terms and Conditions applicable to all the bonuses
3.6.1. Only players who have registered Real Money Accounts are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled and winnings void.
3.6.2. GoldenLion online casino allows only one active account per person, family, household address, email address, credit card number.
3.6.3. All bonuses (bonus amounts) are non-cashable and will be deducted at the time of withdrawal. Withdrawal requests made for less than the bonus received will be denied and returned to the player’s account.
3.6.4. A promotion cannot be used in conjunction with any other promotional offer and all promotional offers are only available to those players to whom the offer was issued directly by the casino host. Promotional offers by email are for the intended recipient only and cannot be transferred. Promotional offers via email, telephone or mail are extended only to the player whom the correspondence is addressed.
3.6.5. Bonuses might be void at the discretion of the management if abuse of promotions is suspected. All withdrawals will be audited and denied where there is suspected fraud or at the casino management's discretion. Fraudulent bonus claims or withdrawals will result in the player account being closed for security reasons.
3.6.6. The Company reserves the right to amend these Terms and Conditions at any time without notice to the player. Such amendments will be effective immediately upon being posted in this "Terms and Conditions" section of the web site. It is player’s responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should a player be unclear about any point relating to a specific promotion, it is player’s responsibility to contact Customer Support Department and gain a full comprehension before accepting a promotion.
3.6.7. Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.
3.6.8. The management reserves the right to disqualify certain countries or individual players from promotional offers. Professional players or players considered to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions, at the discretion of Golden Lion online casino management.
3.6.9. Casino reserves the right to modify / change these terms and conditions at any time, the bonus is on the player to keep up to date with changes and modifications made.
3.6.10. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you as a Player and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.

4. GENERAL TERMS AND CONDITIONS OF PLAYING AT GOLDENLION ONLINE CASINO

4.1. The Company makes no representations or warranties, implicit or explicit, as to player’s legal right to participate in the Game nor shall any of the Company's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
4.2. Employees of the Company, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.
4.3. Player is only permitted to enter the Casino for own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the Web site is strictly prohibited.
4.4. The Company reserves the right to cancel Player’s account for any reason whatsoever at any time without notice to the player. The Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in player’s Casino account in any circumstances including:
4.4.1. If there is evidence to suggest that a player has more than one active account for the Casino;
4.4.2. If a player provided incorrect or misleading registration, account or identification information;
4.4.3. If the name on the player’s Casino account does not match the name on the credit card(s) used to make deposits on the player’s Casino account;
4.4.4. If a player participates in a Casino bonus program and requests for the cashout before fulfilling the requirements of that particular promotion;
4.4.5. If a player is not of legal age;
4.4.6. If a player resides in a jurisdiction where participation in the casino is prohibited by Terms and Conditions at GoldenLion online casino;
4.4.7. If the player has allowed or permitted (intentionally or unintentionally) someone else to play on own Casino account;
4.4.8. If a player has not played at the Casino on an individual basis for personal entertainment only (that is, a player has played in a professional sense or together with other player(s) as part of a group, etc.);
4.4.9. If a player is found cheating or if it is determined by the Company that a player has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;
4.4.10. If a player has been designated as a bonus abuser, playing no or low-risk strategies in order to withdraw promotional money;
4.4.11. If the Company became aware that a player has played at any other online casino under any of the circumstances set out at 4.4.1 and/or 4.4.10 above.
4.4.12. If a player does not log in to an account for 90 days or more; any balance in such a case will be forfeited;
4.4.13. If a player has charged back or reversed any of the purchases made in the casino or in the other sister casino operated by the platform.
4.5. Having placed the first deposit, the Player is subjected to undergo a verification process over the phone to confirm details on the account by Customer Support Department. If such is not performed, the Casino reserves the right to block deposits, void promotions, winnings and cancel withdrawals in the future events.
4.6. Any winnings that were earned as a result of either system malfunction or game error will be void.
4.7. By accepting any prize and/or winnings from the Company, a player consents to the use of the one’s name for advertising and promotional purposes without additional compensation except where prohibited by law.
4.8. If a player has any dispute with regard to any outcome in the Game, such player must submit his/her complaint to the Company in writing within 10 (ten) days. Casino representatives will make sure to check the game report and advise a player about the outcome of the game from the technical side. In the event of a discrepancy between the result showing on the player’s Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the Game.
4.9. The player is solely responsible for any applicable taxes on any winnings that such player collects from the Company.
4.10. The Company reserves the right, in its sole discretion and without notice to a player, to add new activities or games to the Casino or to discontinue any activity or game of the Casino at any time.
4.11. The Company shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the Company's error.
4.12. The Company shall not be liable for computer or Internet malfunctions nor attempts by the Player to participate in the Game by methods, means or ways not intended by the Company.
4.13. If the player is found to be cheating or attempting to defraud the Game, or if such player makes untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicize such actions together with player’s identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
4.14. All wagers must be placed through the user interface provided by The Casino on our Web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.
4.15. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing in the Casino.

5. WITHDRAWAL PROCEDURE AT GOLDENLION ONLINE CASINO

5.1. General Terms and conditions for the withdrawal:
5.1.1. All withdrawal requests must first be reviewed and approved by the casino before being sent for payment.
5.1.2. Upon making a withdrawal a player will also be required to send in valid identification documents proving player’s age and address. In the instance, the withdrawal will not be processed for payment until GoldenLion Online Casino has received all requested identification documents. Acceptable identification documentation includes, but is not limited to:
5.1.2.1. Copy of ID (back and front in color);
5.1.2.2. Copy of the credit card used (back and front in color). Company requires only first and last four (4) digits of the card to verify it in the system with the player’s signature on the back;
5.1.2.3. Photo of the player holding his/her ID close to the face in good quality and in color;
5.1.2.4. Utility bill (or any other official document, containing player’s current physical address and full name on it), not older than 3 (three) months;
5.1.2.5. Faxback form, filled in with necessary details for the wire transfer (can be found by following the link)
5.1.2.6. Card verification form: (can be found by following the link)
5.1.2.7. Taxpayer Identification Number (option). Having this information will make the Company be able to process the withdrawal faster to the player.
5.1.3. The payment of a withdrawal will only be made to a Registered Customer. The player hereby authorizes us and our designated agents, as and when we require, to confirm the player’s identity and to clarify player’s right to use the money that the player has wagered at GoldenLion Online Casino. Casino may withhold any funds in player’s GoldenLion Online Casino account until player’s age is successfully verified. If, on completion of the age verification process, a player is found to be underage, GoldenLion Online Casino will return to player all deposits made on the account, having voided all winnings and/or bonuses.
5.1.4. If player’s account remains inactive (i.e. no bets placed, etc.) for 30 or more days period, we reserve the right to deny any pending withdrawals in place. Following 30 days of uninterrupted inactivity, you will be reminded of the above stated. The short email will be sent to email address provided within your personal cabinet.
5.1.5. Approval of documentation is one time procedure and takes up to 4 (four business days). In case if any document might be missing, the player will be emailed with the list of necessary documents to be provided to the Casino finance department for verification process. In case if the player fails to provide documents within time frame mentioned above, the Company might deny such withdrawal request until the provision of such documentation.
5.1.6. Once the documents are approved, the player might request for the withdrawal. It usually takes approximately 7-10 business days (Monday through Friday) for the finance department to process the withdrawal for the client. Please note, withdrawals will stay with us in player’s account until we have done all the relevant security checks. This may slow the process slightly, but it is in the end for player’s own benefit and security.
5.1.7. Each player will be requested to provide the Casino with the Card Authorization Form every time s/he uses the new card to fund the playing account. Our Finance Department would also require additional renewal of documentation once every six months to have the details updated correctly and on the timely manner for accurate withdrawals’ processing. Such procedure is for the Player’s security and accuracy of profile details.
5.1.8. Min withdrawal amount starts from $150; max withdrawal amount might vary depending on the method selected. For details see the table below:

Withdrawal Methods Min Amount Max Amount per week Fees Payout Request Funding
Credit Card $150 $2000 $50 1 p/week Payments processed within 7-10 business days, (Monday through Friday).
Credit Card $150 $2000 $50 1 p/week Payments processed within 7-10 business days, (Monday through Friday).
Bank Wire $150 $2000 $50 1 p/week Payments processed within 7-10 business days, (Monday through Friday).
Neteller $150 $2000 $30 1 p/week Payments processed within 7-10 business days, (Monday through Friday).
Skrill (Moneybookers) $150 $2000 $30 1 p/week Payments processed within 7-10 business days, (Monday through Friday).

5.2. Fees and Limitations in Withdrawals
5.2.1. All withdrawals might incur a processing fee of up to $50 per each withdrawal transaction;
5.2.2. Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary (please check the table in 5.1.7 above).
5.2.3. Casino reserves the right to send the winnings in installments depending on the player class.

6. DEPOSITS AT GOLDENLION

6.1. If a player wishes to participate in the Services, such player must deposit into Playable Account from an account or source of which a player is the account holder. Such money may then be used by a player to place bets or play games.
6.2. We accept Visa and Master cards as the first priority method. Though such payment options as Paysafe cards, Skrill and Neteller are also available depending on the player’s location (shall be checked on the player’s side in the cashier about the available depositing options). All processing transactions might be subject to pass-through fees.
6.3. Having placed the first deposit, the Player is subjected to undergo a verification process over the phone to confirm details on the account by Customer Support Department. If such is not performed, the Casino reserves the right to block deposits, void promotions, winnings and cancel withdrawals in the future events.
6.4. After deposit the player will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them in an easily accessible place.
6.5. If a player uses a payment method in respect of which a player is not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
6.6. By making deposits into the Casino account, a player further agrees not to make any charge-backs, reversals or otherwise cancel any deposits from Player’s Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting player’s deposit.
6.7. For the avoidance of doubt Player’s Account shall not be used by a player as a bank account and, should we become aware of deposits into and withdrawals from such Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account).
6.8. The player can set a deposit limit on Account at any time by addressing to his/her personal Account manager. This limit cannot be increased without giving us 24 (twenty four) hours’ notice of such wish to increase deposit limit. Only after 24 (twenty four) hours since such request received on our side, such increase will apply accordingly.

7. CONTACTING US

7.1. The player may contact the Customer Support Department 24/7 by addressing live chat, calling toll-free US number: +1 855 721 7219 or sending email to support@goldenlion.im. Please note that all calls to our Customer Support Department are recorded for quality and security purposes.
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