Golden Lion Online Casino – The Gaming Contract (Account Terms and Conditions)
These Terms and Conditions apply to you, and are binding upon you, if you participate in any activities at Golden Lion Online Casino.
By taking part in any activities at Golden Lion Online Casino (hereinafter referred to as the “Casino”), you agree that you have read and understood these Terms and Conditions, and you acknowledge that these Terms and Conditions shall apply to you. The said Terms are laid out below. Read them carefully to ensure that you completely understand the conditions and are ready to abide by them. It is strongly advised that you consult the Website and/or the Help file once every three months in order to remain in compliance with the Terms in case of any changes. Terms pertaining to any bonus offer are subject to modifications at all times. It is the Player’s sole responsibility to regularly look out for alterations and updates.
If you do not agree to any of these Terms and Conditions, you should immediately stop using the Software and remove the Software from your computer/laptop/mobile device.
You are bound by the Rules in any event in which you use the Service or the Software, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us, or providing payment details to the Casino for further processing on our part.
We use the most innovative and peerless methods to maintain and secure clients’ sensitive and personal data, thereby ensuring player protection. These include transmission of sensitive details to and from the client application, encryption of the user name and password information, and transfer of data from our servers.
“Golden Lion Online Casino” or the “Casino” represents the Golden Lion brand and all of its products and services offered "Online" (accessed via PC, laptop, mobile, and tablet) via www.goldenlion.im;
“Customer/s,” “Player/s” mean(s) a Registered Client on www.goldenlion.im;
“Games” represents all the games featured on Golden Lion Online Casino;
“Service” refers to the availability, and/or the provisioning of, the Software which enables you to play games or use the Software in any manner whatsoever;
“Software” refers to any software owned by or licensed to us which enables you to play on any downloadable/flash/mobile game versions of the software offered by Golden Lion Online Casino;
“We/Us/Our” represents Golden Lion Online Casino and its managing company. This includes all of the Golden Lion holding companies and associated companies;
“Website” refers to www.goldenlion.im;
1.1. About Golden to Lion Online Casino
Golden Lion Casino is licensed and regulated in Curaçao, Netherlands Antilles, under the relevant laws of the Gaming Ordinance for the purposes of operating and offering internet gambling services.
2.1. The Player may only participate at Golden Lion Online Casino if they are of legal age.
2.2. Permanent and temporary residents of Israel, Germany, Poland, India, Hungary, Malaysia, Russian Federation, Ukraine, Belarus, China, Canada, Romania and the Netherlands Antilles, as well as players accessing these locations by changing their IP address via virtual private networks (VPN), are not eligible to open an account, log in, make a deposit, bet or perform any other activity at the Casino. Any accounts violating the Casino's restrictions are subject to termination.
2.3. Bonuses provided by the Casino cannot be used by players from Azerbaijan.
2.4. Complete understanding of the steps associated with gambling online through the use of this software application/mobile application or website is vital. Therefore, the Player accepts that Participation at Golden Lion Online Casino is at their sole option, discretion, and risk. Furthermore, players agree that Participation at Golden Lion Online Casino is for their personal entertainment and non-professional use only.
2.5. The username and password are considered confidential information. Being the sole responsibility of the Player, the Player is required to keep them in private custody. The player is not allowed to pass their account information to any third party, including but not limited to any minors.
2.6. It is of utmost importance that the Player understands the Casino reserves the right to limit and/or refuse wagers made by the Player. The Casino also retains the right to deny any game bonus for reasons including but not confined to calumny. In case of abuse, the Player’s membership shall be terminated, and they will be prohibited from using the Casino in the future.
2.7. Only legitimate and correct player details given upon registration shall be accepted.
2.8. The Casino reserves the right to review/check logs and transaction records at any time for any reason whatsoever. If, upon such review, it appears that the Player has participated in strategies that the Casino, in its sole discretion, deems abusive, the Casino reserves the right to revoke the entitlement of the Player to the promotion. Any Casino promotions advertised on the Website are subject to change at any time. Players have the sole responsibility of keeping themselves updated when it comes to these changes.
2.9. By downloading the Casino’s software or signing up for any offer(s), the Player agrees to receive occasional promotional emails from us and our affiliated programs.
Persons in breach of section 2 or otherwise in breach of these terms will not be allowed to collect any winnings. Furthermore, any person who is knowingly in breach of section 2 may be committing fraud and may be subject to criminal prosecution.
3.1. No Deposit Bonuses
Unless otherwise stated, all No Deposit Bonuses are subject to the following terms and conditions:
3.1.1 Bonus amount must be wagered for a minimum of 50 times for slot games (applies in particular to video slots, i-slots, 3-reel slots, keno, bingo and scratch cards) or card games (applies in particular to video poker, blackjack, keno, bingo and scratch cards) and 60 times for roulette games (applies in particular to American and European roulette with outside bets disabled). Players are not permitted to place any wagers on games that were not mentioned under the No Deposit Bonuses Terms & Conditions unless otherwise stated.
3.1.2. Unless otherwise stated, the maximum withdrawal amount from a No Deposit Bonus is an amount below or equal to $50 or is twice the face value of the bonus. All No Deposit Bonuses valued above $50 are issued with a cash-out limit equal to the value of the bonus. Max cash-out of a No Deposit Bonus cannot be over $100. Some promotional offers may include a max cash-out condition that equals up to 3 times the bonus amount, which is stated under the Terms and Conditions section of that particular bonus.
3.1.3. Players are not allowed to claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids all withdrawable winnings.
3.1.4. Unless otherwise stated under the Bonus Terms & Conditions, all No Deposit Bonuses are subject to the Wager Requirements and Maximum Withdrawal Limits listed under section 3.1.2.
3.1.5. Upon meeting the wager requirements, any amount over the Maximum Withdrawal Limit shall be removed from the Player’s playable balance and will not be withdrawable from the Player’s account.
3.1.6. Upon requesting for a withdrawal, the Player will be required to place at least one deposit for system account verification. Prior to the withdrawal request, the list of documents listed under p. 6 (Withdrawal Procedure at Golden Lion Online Casino) shall be provided. The minimum withdrawable amount is $100; unless otherwise stated, players will be required to place a deposit equal to the difference between the min withdrawal amount and the max cash-out amount won from the No Deposit Bonus upon meeting their minimum withdrawal amount. The placed deposit amount will be subjected to bets at the face value of the deposit done prior to the withdrawal request.
3.2. Free Chips
Unless otherwise stated, all Free Chip offers are subject to the following terms and conditions:
3.2.1. The Free Chip amount must be wagered a minimum of 50 times for slot games (namely, video slots, i-slots, 3-reel slots, keno, bingo and scratch cards); 50 times for card games (video poker, blackjack, keno, bingo and scratch cards); 60 times for roulette (American and European roulette; with outside bets disabled). Unless otherwise stated, players are not allowed to place any wagers on games that were not stated under the Free Chip Terms and Conditions.
3.2.2. Unless otherwise stated, the max withdrawal amount from a Free Chip is 5 (five) times the face value of the bonus.
3.2.3. Players cannot claim multiple Free Chips consecutively and must make a real money deposit before claiming another Free Chip. Please note that unless otherwise authorized by your account manager, you must deposit at least $60 since your last claimed Free Chip, either in total or by one transaction, to be eligible for another Free Chip.
3.2.4. All Free Chip offers are subject to the Wager Requirements and Maximum Withdrawal Limits listed above.
3.2.5. Upon meeting the wager requirements, any amount over the Maximum Withdrawal Limit of the offer shall be removed from the Player’s playable balance and will not be withdrawable from the Player’s account.
3.2.6. The mixing of real money deposits and Free Chips is not allowed, though Golden Lion Online Casino is aware that on certain occasions it might happen. If you did make a deposit while playing with Free Chip, the wagering requirements and maximum allowed cash-out of the Free Chip will still apply. If it has already happened, please contact the customer support team.
3.3. Free Spins
Unless stated otherwise, all Free Spins offers are subject to the following terms and conditions:
3.3.1. Free Spins apply to one particular slot game.
3.3.2. Player account balance must be less than $1 in order to claim any Free Spins offer.
3.3.3. The amount of money won with Free Spins has to be wagered 50 times for the following games: Video Slots, 3-Reel Slots, i-Slots, Instant Bingo, Scratch & Win, Keno, Sudoku Box Game, Vegas Jackpot Keno.
3.3.4. The maximum cash-out amount from the Free Spins offer is 5 times the number of free spins credited within the promotion.
3.3.5. In order to qualify for Extra Free Spins bonus, the initial offer conditions should be fulfilled. Extra Free spins will be applied to one particular slot game determined by the offer.
3.3.6. Customers cannot redeem multiple Free Spins offers consecutively unless otherwise stated in respective offer.
3.4. Match Bonuses
3.4.1. Match bonus is a sum of money granted by the casino which is added on top of the qualified deposit. A match bonus is a simple and effective way to give you additional cash to spend. This offer is based on percentage and depends on the amount of a deposit. The bonus is calculated by the following formula:
Deposit amount x (Bonus percentage/100)
e.g. If the player claims a 200% slots match promotion (which can be found in the cashier) on deposit of $50, the bonus will be credited in the amount of 50x(200/100)= $100. The total playable balance, including the deposit and bonus amount, will be equal to $150.
You can always find available promotions in your cashier, mailbox, or simply consult our Customer Support Agents in Live Chat or by phone to get the best offer possible. Before claiming a bonus and making a deposit, we kindly advise you to check its terms and conditions stated in the cashier, such as, but not limited to:
3.4.2. Match bonuses for slot games (video slots, i-slots, 3-reel slots, keno, bingo and scratch cards): the total playable amount (deposit + bonus) must be wagered a minimum of 40 times (unless otherwise stated). The player will not be allowed to place bets / stakes on games other than stated under Terms and Conditions of the Match bonus (unless otherwise stated).
3.4.3. Match bonuses for card games (video poker, blackjack, keno, bingo and scratch cards): the bonus amount must be wagered a minimum of 45 times (unless otherwise stated). The player will not be allowed to place bets / stakes on games other than stated under Terms and Conditions of the Match bonus (unless otherwise stated).
3.4.4. If the Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable Wagering requirements are met before requesting a withdrawal. Failure to meet the wagering requirements will result in the withdrawal request being denied.
3.4.5 Claiming of multiple bonuses: The player may not mix or combine promotions / bonuses. If multiple bonuses are mixed, the player’s casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time. Unless otherwise indicated by the casino management, the player cannot claim any Free Chips if there is a pending withdrawal in place or if the player has an existing balance.
3.5. Weekly Cashback
3.5.1. Weekly Cashback is credited on Monday to all players with no pending withdrawals, no withdrawals over the previous 7 days, and a balance under $10.00. For more information please contact your Account Manager.
3.5.2. Weekly Cashback is calculated on all deposits which were made in the previous 7 days.
3.5.3. Cashback bonuses have 45 times wagering requirements for slots (namely, video slots, i-Slots, 3-reel slots, keno, bingo, and scratch cards), or 50 times for card games (video poker, blackjack, keno, bingo, and scratch cards), and exclude play on other games (unless otherwise stated).
3.5.4. The amount of Weekly Cashback depends on the Player class and is calculated accordingly. To find out more, please speak with your Account manager.
3.5.5. Unless otherwise stated, Cashback bonuses come with no max cashout.
3.6. Comp Points
3.6.1. Comp points are accrued while playing games at the Casino.
3.6.2. Every time you wager $1, you earn 1 Comp Point, 1000 Points = $1. The minimum amount of Comp Points that can be redeemed is 1000. VIP customers earn more Comp Points for every wager made, according to the Player’s VIP class. For more details, please contact your Account manager.
3.6.3. There is neither wagering attached nor max cash-out to the comp points once redeemed.
3.6.4. Match Bonuses cannot be claimed on top of Comp Points redeemed as both are recognized as different types of bonuses.
3.6.5. Any Comp Points accrued before the first successful deposit or any winnings derived from them are subject to the maximum cashout restriction of the No Deposit Bonus used.
3.7. Additional Terms and Conditions applicable to all the bonuses
3.7.1. Only players who have registered Real Money Accounts are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be canceled and winnings voided.
3.7.2. Bonus can be used only by the Player to whom it was given via Live Chat, email, telephone and cannot be used in conjunction with any other promotional offer.
3.7.3. All bonuses (bonus amounts) are non-cashable and will be deducted at the time of withdrawal. Withdrawal requests made for less than the bonus received will be denied and returned to the player’s account.
3.7.4. A promotion cannot be used in conjunction with any other promotional offer and all promotional offers are only available to those players to whom the offer was issued directly by the casino host. Promotional offers by email are for the intended recipient only and cannot be transferred. Promotional offers via email, telephone or mail are extended only to the player whom the correspondence is addressed.
3.7.5. Bonuses might be void at the discretion of the management if abuse of promotions is suspected. All withdrawals will be audited and denied where there is suspected fraud or at the casino management's discretion. Fraudulent bonus claims or withdrawals will result in the player account being closed for security reasons.
3.7.6. The Casino reserves the right to amend these Terms and Conditions at any time without notice to the player. Such amendments will be effective immediately upon being posted in this "Terms and Conditions" section of the web site. It is player’s responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should the player be unclear about any point relating to a specific promotion, it is player’s responsibility to contact Customer Support Department and gain a full comprehension before accepting the offer.
3.7.7. Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.
3.7.8. The management reserves the right to disqualify certain countries or individual players from promotional offers. Professional players or players considered to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions, at the discretion of Golden Lion Online Casino management.
4.1. Golden Lion Online Casino makes no representations or warranties, either implicit or explicit, to the Player's legal right to participate in any of the Golden Lion activities, and nor does it have any authority to make such representation or warranties. This applies as well but is not limited to, all of its employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotions or any other agencies, media partners, agents or retailers.
4.2. Golden Lion employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of their immediate families are not eligible to participate in any Golden Lion activity or make use of any of its services.
4.3. Golden Lion Online Casino is intended for entertainment purposes only. Players are only allowed to use Golden Lion for non-professional and entertainment purposes. Accessing and using Golden Lion website for any other purpose is strictly prohibited.
4.5. All winnings that were earned as a result of a system malfunction or a game error will be voided.
4.6. By accepting any prize and/or winnings from Golden Lion Online Casino the Player gives his/her consent to use of his/her legal name for advertising and promotional purposes without any additional compensation except where it is prohibited by law.
4.7. If the Player wishes to file a dispute in regard to a game outcome, he/she must submit that dispute to Golden Lion in writing within 10 (ten) days of that said game. A Golden Lion Casino representative will inspect the game report as followed and advise the Player about the outcome of the game from the technical side accordingly. If a discrepancy between the result showing on the Player’s Casino software and the Casino's server software is found then the result showing on the Casino's server software will be the official and final result of the Game.
4.8. The responsibility for any applicable collected winnings tax lies solely with the Player.
4.9. Golden Lion reserves the right to add or discontinue any activities or games in the casino. This may be done at any given time at the Casino’s discretion and without giving any prior notice to the Player.
4.10. The responsibly of keeping and maintain the player’s username and passwords lies solely on the player. Golden Lion holds no responsibility whatsoever in maintaining players login details on occasions where the player misplaces, forgets, or is unable to login to his/her account due to any reason other than a Casino Error.
4.11. Golden Lion Online Casino is not accountable for any computer or internet malfunctions nor is it responsible for any player’s endeavors to participate in casino activities by any means that were not intended by the Casino.
4.12. All wagers must be placed via the Golden Lion User Interface, placed under Golden Lion Casino site solely. Using any other means to make a deposit including, but not limited to a “robot” player, is strictly prohibited. If the player was found to be placing a wager using any other systems or means, Golden Lion management reserves the right to render all such wagers null and void retroactively, and/or terminate that player’s account, and/or take any other appropriate action.
4.13. Everything specified hereinafter depicts the complete, final and absolute Terms & Conditions agreement between the player and Golden Lion Online Casino and overrules and/or merges all prior agreements, representations, and understandings between the player and Golden Lion Online Casino.
4.14. From 25.05.2018, Golden Lion Online Casino will enforce the General Data Protection Regulation (hereinafter — the GDPR), new European legislation meant to replace the 1995 Data Protection Directive. The GDPR, which can be read in full on the CNIL website, is a new Europe-wide law governing the use and handling of individuals’ personal data.
5.1. The following actions will be considered a violation of the Golden Lion online casino’s terms and conditions, but are not limited to this list. Consequences may lead to the termination of the Player’s casino account and the confiscation of the player’s winnings:
5.1.1. If the Player threatens to re-attribute, deny, revoke, dispute, chargeback, block, hold, or cancel any of the deposits made with us.
5.1.2. If the Player has been found deliberately making a ‘chargeback’ or ‘dispute’ of funds deposited from the credit card into their casino account, or has been found to have made a ‘chargeback’ or threatened to do so in any other online casino or website. This includes verbal and written threats to dispute, chargeback, or stop transactions.
5.1.3. If the player was found to be placing a wager using systems or means other than the Casino's interface or using any software designed to hack the Casino.
6.1. General Terms and conditions for the withdrawal:
6.1.1. All withdrawal requests must first be reviewed and approved by the casino before being sent for payment.
6.1.2. Upon making a withdrawal, the Player will also be required to send in valid identification documents proving their age and address. In the instance, the withdrawal will not be processed for payment until Golden Lion Online Casino has received all requested identification documents. Acceptable identification documentation includes, but is not limited to:
188.8.131.52. Copy of ID (back and front, in color);
184.108.40.206. Color photo of the front and back sides of all the credit cards used for making deposits at Golden Lion Casino. The Company requires only the first 6 and last 4 digits, the expiration date, the card holder's name on the front, and the signature on the back. The rest can be covered.
220.127.116.11. Photo of the Player holding their ID close to the face in good quality and in color;
18.104.22.168. Utility bill (or any other official document, containing player’s current physical address and full name on it), not older than 3 (three) months;
22.214.171.124. Payment Verification Form, filled in with necessary details for the wire transfer (can be found by following the link)
126.96.36.199. Copy of a voided personal check. The voided check may be perforated with a "Void" stamp, or crossed out, or have "Void" written across it.
188.8.131.52. Credit Card Authorization Agreement (can be found by following the link). It should be provided for each and every card successfully used for transactions with the Casino prior to the withdrawal. The Casino reserves the right to cancel any withdrawal request in case the Player fails to provide any of the aforementioned Authorization Agreements.
6.1.3. The payment of a withdrawal will only be made to a Registered Customer. The Player hereby authorizes us and our designated agents, as and when we require, to confirm the Player’s identity and to clarify the Player’s right to use the money that the Player has wagered at Golden Lion Online Casino. The casino may withhold any funds in the Player’s Golden Lion Online Casino account until the Player’s age is successfully verified. If on completion of the age verification process, the Player is found to be underage, Golden Lion Online Casino will return to them all deposits made on the account, having voided all winnings and/or bonuses.
6.1.4. Approval of documentation is a one-time procedure and takes up to 4 (four) business days. In case any document is missing, the Player will be emailed with the list of necessary documents to be provided to the Casino finance department for the verification process. In case if the Player fails to provide documents within the time frame mentioned above, the Company might deny such withdrawal request until the provision of such documentation.
6.1.5. Once the documents are approved, the Player might request a withdrawal. It usually takes up to 7 (seven) business days (Monday through Friday) for the finance department to process the withdrawal for the client. Please note, withdrawals will stay with us on the Player’s account until we have done all the relevant security checks. This may slow the process slightly, but it is in the end for the Player’s own benefit and security.
6.1.6. Each Player will be requested to provide the Casino with the Card Authorization Agreement every time they use the new card to fund the playing account. Our Finance Department would also require additional renewal of documentation once every six months to have the details updated correctly and in a timely manner for accurate withdrawal processing. Such procedure is for the Player’s security and accuracy of profile details.
6.1.7. Min withdrawal amount starts from $100; the max withdrawal amount might vary depending on the method selected. For details, see the table below:
|Withdrawal Methods||Min Amount||Max Amount per week||Payout Request||Funding|
|$100||$2000||1p/week||Payments processed within
up to 7 business days,
(Monday through Friday).
|$100||$2000||1p/week||Payments processed within
up to 7 business days,
(Monday through Friday).
|$100||$2000||1p/week||Payments processed within
up to 7 business days,
(Monday through Friday).
6.2. Fees and Limitations in Withdrawals
6.2.1. We don’t charge a fee for any withdrawal method; however, the Player’s bank or payment processor may levy a fee to process the withdrawal fee;
6.2.2. Due to 3rd-party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary (please check the table in 5.1.7 above).
6.2.3. The casino reserves the right to send the winnings in installments. Player class influences the installment amount as well as time frames of processing a withdrawal request. Player class is mainly determined by the depositing/gaming activity of the Player.
7.1. If the Player wishes to participate in the Services, they must deposit into Playable Account from an account or source of which the Player is the account holder. Such money may then be used by the Player to place bets or play games.
7.2. We accept Visa and Master cards as the first priority method. Though payment options such as Skrill and Neteller are also available depending on the Player’s location (it shall be checked on the Player’s side in the cashier about the available depositing options). All processing transactions might be subject to pass-through fees.
7.3. Having placed the first deposit, the Player is subjected to a verification process over the phone to confirm details on the account by the Customer Support Department. If such is not performed, the Casino reserves the right to block deposits, void promotions and winnings, and cancel withdrawals in future events.
7.4. After making a deposit, the Player will receive an email notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them in an easily accessible place.
7.5. If the Player uses a payment method in respect of which the Player is not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
7.6. By making deposits into the casino account, the Player further agrees not to make any charge-backs, reversals, or otherwise cancel any deposits from Player’s Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting the Player’s deposit.
7.7. For the avoidance of doubt the Player’s Account shall not be used by the Player as a bank account and, should we become aware of deposits into and withdrawals from such Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account).
7.8. The Player can set a deposit limit on Account at any time by addressing their personal Account manager. This limit cannot be increased without giving us 24 (twenty-four) hours’ notice of such wish to increase the deposit limit. Only after 24 (twenty-four) hours since such request received on our site, such an increase will apply accordingly.
8.1. The Player may contact the Customer Support Department 24/7 by addressing the live chat, calling a toll-free U.S. number (+1 888 959 44 28), or sending an email to email@example.com. Please note that all calls to our Customer Support Department are recorded for quality and security purposes.
Golden Lion Online Casino strives to maintain a safe and responsible gambling environment, in order to assist those with problematic gambling habits.
Should the player decide to take a break from all gaming activity, we advise him/her to contact our Customer Support department to have his/her account disabled.
Should you feel that there is a gambling problem occurring, please make sure to contact our Customer Support team by any preferred means: email, call, live chat. This enables us to ensure your account is disabled for you, and that it will remain permanently locked.
We have also installed numerous controls to ensure:
If you would like to restrict your gaming budget in any way, we may also set up the deposit limit for any account on a daily, weekly, and monthly basis. Please address your request either to your casino host or to the Live Desk.
Golden Lion Online Casino reserves the right to exclude any player from our casino who we feel has a gambling problem.
9.2. Underage Gambling
Golden Lion Online Casino is not designed to attract children, and we aggressively discourage and track any minors attempting to play at our Casino. It is absolutely against the law to gamble if you are under the age of 18.
Golden Lion Online Casino is opposed to gambling by minors, and we have taken firm steps to prevent it.
If young people have access to a computer with casino software, we encourage you to:
If you know a person under the age of 18 who is registered with Golden Lion Online Casino, please immediately notify our customer support department.
For more information, please visit the following sites: